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Hi MikeR, We are sorry to hear that. Are you playing 4K video on your FiOS box? Please use a high-speed HDMI cable when connecting HDMI devices or replace the cable to isolate the issue. You may also reset the AV receiver to factory default settings. Here's the link on how to. https://helpguide.sony.net/ha/strdn108/v1/en/contents/TP0001221280.html?search=reset If that doesn't work, please email us at [email protected] with the following details so we can further assist you.: Name: Best Buy Username: Model Number: Issue: Telephone Number: Happy to help, David
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