Questions & Answers

Name: Sony - 2.1-Channel Soundbar System with Wireless Subwoofer and Digital Amplifier - Black
Brand: Sony
SKU: 5755000
Price: 279.99 USD
Rating: 4.3 (3687 reviews)

Sony - 2.1-Channel Soundbar System with Wireless Subwoofer and Digital Amplifier - Black

Model:: HTCT290; |
SKU:: 5755000

User rating, 4.3 out of 5 stars with 3687 reviews.

Highly rated by customers for:

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QuestionThis has been working great until I upgraded my phone... I would enjoy music from my iPhone 7 to the soundbar using bluetooth but ever since I got an s10+ it doesn't detect my soundbar neither my s9+ Why is this happening only with Samsung products?
Asked 6 years ago by aYYlads.
- Answer Hi, There! We are sorry to hear that you're unable to connect your phone via Bluetooth. Please try following the troubleshooting steps on page 24 of the manual: https://www.sony.com/electronics/support/res/manuals/4688/46882521M.pdf If you are unable to resolve your concern, please email us at [email protected] with the following details: Name: Best Buy Username: Model Number: Issue: Telephone Number: Best Time to Call: Regards, Erin
  Answered 6 years ago by SonyListens
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QuestionIs this sound bar dual voltage capable?
Asked 6 years ago by Tim.
- Answer Hi, Tim! Unfortunately, it only supports 120 V AC, 60 Hz. ~Ralph
  Answered 6 years ago by SonyListens
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QuestionWill this system connect with Bluetooth to my Sony Bravia kd65xbr750?
Asked 6 years ago by Bob.
- Answer Hi Bob, No, you cannot connect the soundbar to your Sony TV via bluetooth. HDMI is the recommended connection. See link for details. https://www.sony.com/electronics/support/articles/00014997 Happy to help, David
  Answered 6 years ago by SonyListens
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QuestionHello I bought this 6 months ago and worked great until now. We cant get the sound bar to turn off unless we unplug it and we cant get it off music unless we unplug it. Neither the power button on the remote or sound bar work. Any help?
Asked 6 years ago by Unhappycustomer2.
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QuestionMy sound barf is not working... Only the sub hove is able to show green light whill the ather is off what could be the possible reason??:-? Ht-ct290 sony
Asked 6 years ago by Mbali.
- Answer Hi Mbali, I understand that your HTCT290 is having issues with power. Please try following the steps on the link below: https://www.sony.com/electronics/support/home-theater-sound-bars-home-theater-systems/ht-ct290/articles/00175201 If you are unable to resolve your concern, please email us at [email protected] with the following details: Name: Best Buy Username: Model Number: Issue: Telephone Number: Best Time to Call: Sincerely, Earl Sony Social Support
  Answered 6 years ago by SonyListens
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QuestionMy soundbar emits a echo sound when being played through the tv. I tried to move my subwoofer closer to the soundbar and try that but there is still a echo when using it to watch tv. I cant figure out how to fix the audio issue
Asked 6 years ago by J.
- Answer The only thing I can think of is that you may have left your TV speakers on. Go in to your audio settings and double check to make sure the TV speakers are off. Some TVs automatically do this when you switch to an external audio output. If you are using a fiber optic cable, make sure it's plugged in tight. I hope this helps
  Answered 6 years ago by Zack
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QuestionI have a soundbar with wireless sub-woofer. I am wondering if I can use the sub-woofer without the soundbar on my pioneer receiver, vs. buying a new sub-woofer? have a surround speaker set up but no sub woofer yet. There are 0 ports on the sub. Darrel
Asked 6 years ago by Anonymous.
- Answer Hi there, The subwoofer is only designed to pair with the main unit. Using it with a different model is not guaranteed to work. It also doesn't support a wired connection which is common on most receivers. ~Ralph
  Answered 6 years ago by SonyListens
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QuestionCan I hook up wireless rear speakers to this
Asked 6 years ago by Rob1212.
- Answer Hi Rob1212, No, it doesn't support wireless rear speakers. ~Ralph
  Answered 6 years ago by SonyListens
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QuestionI just purchased a Sony TV (Sony Bravia Model XBR-75X850G). I assume that it will be able to control the soundbar with one remote. Also, does this take commands from Alexa? My TV does this but would love if my soundbar would.
Asked 6 years ago by barks.
- Answer No you need the TV remote as well as the Bose remote
  Answered 6 years ago by Cate
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QuestionHow do u make a phone call with my sound mates?
Asked 6 years ago by Kyra.
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QuestionWill it work with an insignia tv ?
Asked 6 years ago by Adam.
- Answer Hi Adam, Yes. we can plug the soundbar using an HDMI or an Optical cable to the TV. Please check the link below for reference: https://docs.sony.com/release//QSG_4689552111.pdf. Regards, Erin
  Answered 6 years ago by SonyListens
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Questioni recently purchased this, have only turned it on about 4 times to play music. Today the subwoofer is blinking red instead of just a green light, and it isnt working... is there a way to fix this on my own or do i need to take it in store?
Asked 6 years ago by kelly.
- Answer Hi kelly, Kindly check on this link for troubleshooting steps to help isolate the issue: https://www.sony.com/electronics/support/home-theater-sound-bars-home-theater-systems/ht-ct290/articles/00138444 ~Ralph
  Answered 6 years ago by SonyListens
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QuestionWhy when I use my nexflic does my volume not come back on my tv
Asked 6 years ago by Mel.
- Answer Hi Mel, We would like to know more about the issue and help you out. Kindly send us an email at [email protected] for further assistance. Regards, Erin
  Answered 6 years ago by SonyListens
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QuestionI have had my Sony CT290/HT-CT291 sound bar with subwoofer since end of July/first of Aug. For some reason the subwoofer won’t even turn on anymore, I checked cord connections and pushed power button on the back. Could it possibly be “blown”?
Asked 6 years ago by Stephanie.
- Answer Hi Stephanie, we are sorry to hear what happened with your subwoofer. Kindly send us an email at [email protected] so we can further help you. Regards, Erin
  Answered 6 years ago by SonyListens
  Answer this question
Questioncan i add two rear speakers to this sony 2'1 soundbar system?
Asked 6 years ago by Anonymous.
- Answer Hi there, adding a rear speaker to the HT-CT290 is not recommended. We can only connect the supplied subwoofer. Regards, Erin
  Answered 6 years ago by SonyListens
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QuestionMy subwoofer recently just stopped. Haven’t had this system very long. Love it when it works. Noticed no sound from sub. Moved it to anouther outlet. Still won’t power on. No lights appear on the front when plugged in. Now what?
Asked 6 years ago by Anonymous.
- Answer Hello there, We regret to hear that you're having issues with your Subwoofer. Let's try to isolate the issue by following some troubleshooting steps included on this link: https://www.sony.com/electronics/support/home-theater-sound-bars-home-theater-systems/ht-ct290/articles/00025423 Regards, Zac Sony Social Support
  Answered 6 years ago by SonyListens
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QuestionI have this sound bar and just bought another one today, the same one. When i connected it to the tv i had to disconnect my other tv because it is on the same bluetooth and name. How do i fix this so i can watch both tvs and have both soundbars connected
Asked 6 years ago by Secondsony2.
- Answer Hi Secondsony2, Kindly send us an email at [email protected] so we can further assist you. Regards, Erin
  Answered 6 years ago by SonyListens
  Answer this question
QuestionMy Subwoofer will not power up on my HTCT290 Sony - 2.1 Channel Soundbar/Wireless Subwoofer-abt 2yrs- . When I plug it up to the wall outlet, the Led on the Woofer does not turn Green or Orange. Should I repair or replace. I read something abt a bad IC
Asked 6 years ago by MusicMan.
- Answer Hi MusicMan, We regret to hear about what happened. Kindly make sure to try a working power outlet. If still not resolved, it already needs to be serviced. Kindly visit our eservice website at (United Radio): https://us.esupport.sony.com/support/s/service?language=en_US ~Ralph
  Answered 6 years ago by SonyListens
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QuestionCan another subwoofer an be linked to The hctc290 subwoofer
Asked 6 years ago by Liz.
- Answer Hi Liz, No, only the supplied subwoofer can be connected to the main unit. ~Ralph
  Answered 6 years ago by SonyListens
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QuestionIts it best wall mounted or place on a table?
Asked 6 years ago by Shortfuct.
- Answer Table
  Answered 6 years ago by Mell
  Answer this question

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Questions & Answers

Sony - 2.1-Channel Soundbar System with Wireless Subwoofer and Digital Amplifier - Black

Q: QuestionThis has been working great until I upgraded my phone... I would enjoy music from my iPhone 7 to the soundbar using bluetooth but ever since I got an s10+ it doesn't detect my soundbar neither my s9+ Why is this happening only with Samsung products?

Q: QuestionIs this sound bar dual voltage capable?

Q: QuestionWill this system connect with Bluetooth to my Sony Bravia kd65xbr750?

Q: QuestionHello I bought this 6 months ago and worked great until now. We cant get the sound bar to turn off unless we unplug it and we cant get it off music unless we unplug it. Neither the power button on the remote or sound bar work. Any help?

Q: QuestionMy sound barf is not working... Only the sub hove is able to show green light whill the ather is off what could be the possible reason??:-? Ht-ct290 sony

Q: QuestionMy soundbar emits a echo sound when being played through the tv. I tried to move my subwoofer closer to the soundbar and try that but there is still a echo when using it to watch tv. I cant figure out how to fix the audio issue

Q: QuestionI have a soundbar with wireless sub-woofer. I am wondering if I can use the sub-woofer without the soundbar on my pioneer receiver, vs. buying a new sub-woofer? have a surround speaker set up but no sub woofer yet. There are 0 ports on the sub. Darrel

Q: QuestionCan I hook up wireless rear speakers to this

Q: QuestionI just purchased a Sony TV (Sony Bravia Model XBR-75X850G). I assume that it will be able to control the soundbar with one remote. Also, does this take commands from Alexa? My TV does this but would love if my soundbar would.

Q: QuestionHow do u make a phone call with my sound mates?

Q: QuestionWill it work with an insignia tv ?

Q: Questioni recently purchased this, have only turned it on about 4 times to play music. Today the subwoofer is blinking red instead of just a green light, and it isnt working... is there a way to fix this on my own or do i need to take it in store?

Q: QuestionWhy when I use my nexflic does my volume not come back on my tv

Q: QuestionI have had my Sony CT290/HT-CT291 sound bar with subwoofer since end of July/first of Aug. For some reason the subwoofer won’t even turn on anymore, I checked cord connections and pushed power button on the back. Could it possibly be “blown”?

Q: Questioncan i add two rear speakers to this sony 2'1 soundbar system?

Q: QuestionMy subwoofer recently just stopped. Haven’t had this system very long. Love it when it works. Noticed no sound from sub. Moved it to anouther outlet. Still won’t power on. No lights appear on the front when plugged in. Now what?

Q: QuestionI have this sound bar and just bought another one today, the same one. When i connected it to the tv i had to disconnect my other tv because it is on the same bluetooth and name. How do i fix this so i can watch both tvs and have both soundbars connected

Q: QuestionMy Subwoofer will not power up on my HTCT290 Sony - 2.1 Channel Soundbar/Wireless Subwoofer-abt 2yrs- . When I plug it up to the wall outlet, the Led on the Woofer does not turn Green or Orange. Should I repair or replace. I read something abt a bad IC

Q: QuestionCan another subwoofer an be linked to The hctc290 subwoofer

Q: QuestionIts it best wall mounted or place on a table?

QuestionThis has been working great until I upgraded my phone... I would enjoy music from my iPhone 7 to the soundbar using bluetooth but ever since I got an s10+ it doesn't detect my soundbar neither my s9+ Why is this happening only with Samsung products?

QuestionIs this sound bar dual voltage capable?

QuestionWill this system connect with Bluetooth to my Sony Bravia kd65xbr750?

QuestionHello I bought this 6 months ago and worked great until now. We cant get the sound bar to turn off unless we unplug it and we cant get it off music unless we unplug it. Neither the power button on the remote or sound bar work. Any help?

QuestionMy sound barf is not working... Only the sub hove is able to show green light whill the ather is off what could be the possible reason??:-? Ht-ct290 sony

QuestionMy soundbar emits a echo sound when being played through the tv. I tried to move my subwoofer closer to the soundbar and try that but there is still a echo when using it to watch tv. I cant figure out how to fix the audio issue

QuestionI have a soundbar with wireless sub-woofer. I am wondering if I can use the sub-woofer without the soundbar on my pioneer receiver, vs. buying a new sub-woofer? have a surround speaker set up but no sub woofer yet. There are 0 ports on the sub. Darrel

QuestionCan I hook up wireless rear speakers to this

QuestionI just purchased a Sony TV (Sony Bravia Model XBR-75X850G). I assume that it will be able to control the soundbar with one remote. Also, does this take commands from Alexa? My TV does this but would love if my soundbar would.

QuestionHow do u make a phone call with my sound mates?

QuestionWill it work with an insignia tv ?

Questioni recently purchased this, have only turned it on about 4 times to play music. Today the subwoofer is blinking red instead of just a green light, and it isnt working... is there a way to fix this on my own or do i need to take it in store?

QuestionWhy when I use my nexflic does my volume not come back on my tv

QuestionI have had my Sony CT290/HT-CT291 sound bar with subwoofer since end of July/first of Aug. For some reason the subwoofer won’t even turn on anymore, I checked cord connections and pushed power button on the back. Could it possibly be “blown”?

Questioncan i add two rear speakers to this sony 2'1 soundbar system?

QuestionMy subwoofer recently just stopped. Haven’t had this system very long. Love it when it works. Noticed no sound from sub. Moved it to anouther outlet. Still won’t power on. No lights appear on the front when plugged in. Now what?

QuestionI have this sound bar and just bought another one today, the same one. When i connected it to the tv i had to disconnect my other tv because it is on the same bluetooth and name. How do i fix this so i can watch both tvs and have both soundbars connected

QuestionMy Subwoofer will not power up on my HTCT290 Sony - 2.1 Channel Soundbar/Wireless Subwoofer-abt 2yrs- . When I plug it up to the wall outlet, the Led on the Woofer does not turn Green or Orange. Should I repair or replace. I read something abt a bad IC

QuestionCan another subwoofer an be linked to The hctc290 subwoofer

QuestionIts it best wall mounted or place on a table?