“I have experienced twice tv will not shut off or turn on and appears to be frozen. Had to unplug and plugin in order to control on/off.”

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• I've had exactly the same experience, EVERY DAY since I purchased it two weeks ago.

  Answered by Mike 8 years ago

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• Hi Smitty, Our apologies for the inconvenience that this may have caused. If the problem persists, please follow the links below. Software update: https://us.en.kb.sony.com/app/answers/detail/a_id/40952/p/61659,62766,96118,96144/c/65,66/kw/Software%20update Power Reset: https://us.en.kb.sony.com/app/answers/detail/a_id/38403/p/61659%2C62766%2C96118%2C96144/c/65%2C66/kw/power%20reset.Thank you.-Jay

  Answered by SonyListens 8 years ago

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• Can I get clear TV key?

  Answered by Peggy 7 years ago

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