“My TV worked fine for 2 years. Now it will no longer connect to the internet. I did a factory reset & it connected to the internet but once I turn the TV off & back on it will again no longer connect to the internet. What do i need to do?”
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Hi Wifi, Thanks for sharing your experience with the Sony - BRAVIA A90K! We're truly sorry to hear about the difficulties you've been experiencing with your TV. We completely understand how frustrating it must feel to struggle with the built-in Wi-Fi connection. To help improve your TV's connectivity, please try these steps: 1- Power cycle your TV and router by unplugging them from the power for about two minutes and then plug them back in. 2- Make sure your TV is within 25 feet of your router for the best signal strength. 3- Turn on Simple IP Control on your TV by going to Settings > Network and Internet > Home Network > IP Control > Simple IP Control, then switch it on. 4- Try connecting your TV to a mobile hotspot to rule out any possible restrictions or issues with your home network. If you've tried these steps and are still having trouble, our technical support team will be glad to assist you further. You can reach them here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv Thanks for considering Sony products! Regards, Dominick
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