“Our volume stopped working. We changed the cable box. It was bought last May. Less then a year old. Any ideas on how to fix? Can we have it looked at? Can we replace?”
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Restart the tv by holding down the power button until the restart option appears on the screen. I had this issue and restarting it corrected it. Hasn’t been a problem since.
Sorry, there was a problem. Please try again later.Hi Kathy, We apologize for the inconvenience. We regret to hear that the volume stop working. Is this issue happening on both TV apps and an external device? What type of connection is being used between the TV and external device? To isolate this issue, please follow the troubleshooting steps from the link below: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-49x800h/articles/00023579 If you are unable to resolve your concern, please email the below information to [email protected] or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Sony Model Number: Additional Information regarding your experience with the X800H: We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony! Sincerely, Jay
Sorry, there was a problem. Please try again later.We had the same problem. We went into settings and there was a software update. We did it. Turned the tv off and back on and it was fine. You just have to turn the tv off after you do the update. When you turn it back on the update will be applied. We did the same things you did at first. I stumbled upon the update accidentally. Hope it works for you too
Sorry, there was a problem. Please try again later.Thanks! It worked. So appreciate.
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