“The INPUT button on the remote isn't working. The TV does recognize the signal from the remote (the light below SONY lights up). I can access INPUT options using voice command. Other buttons on the remote seem to work normally. Any ideas?”
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Hi Tim, We regret to hear that the INPUT button on your remote control isn't working. Are all the buttons on the remote control working except for the INPUT button? To better isolate this issue, please try to press the INPUT button on the TV itself. In the meantime, please follow the troubleshooting steps on the link below: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-49x800h/articles/00030297?model=XBR-49X800H&category=televisions-projectors-lcd-tvs-android- May we contact you to help and get more information? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Sony Model Number: Additional Information regarding your experience with the X800H: We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony! Sincerely, Sam Thank you,
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