“I am trying to set up my new TV. When the screen shows "Point your TV remote at your cable/satellite box and select the button below PROG UP," I pointed the remote at my cable box , but cannot find PROG UP to click. Please help.”
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Hi HKgirl, Thank you for bringing this to our attention, and we're sorry for the inconvenience. You will likely need to press the arrow button to highlight the PROG UP and press the ok/enter button located in the middle part of your TV remote control to select it. However, if this does not help, please try following the steps provided on this link and see if it resolves the problem. https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-49x800h/articles/00231346 If you're unable to solve the issue, please email us at [email protected] with the following details so we can better assist you. Name: BestBuy Username: Model Number: Issue: Telephone Number: Sincerely, Romeo Sony Social Support
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