“We're setting up new TV. Plugged power cord in, did initial set up. Can't get internet connection, says password invalid. Password is correct, was verified. Do we need additional hookups, cables? We have AT & T fire stick. No cable”
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Hi wonderboy, Thank you for purchasing your new X800H. You don't need any additional hookups when connecting to your WiFi network. Contact the router manufacturer or your Internet Service Provider (ISP) to make sure you're typing the correct password. To isolate the issue, please try to connect via a wired connection. For a wired connection, you will need a LAN cable. Please refer to this link for instructions: https://helpguide.sony.net/tv/husltn1/v1/en-003/06_01.html For future reference, we can offer assistance on how to set up your internet connection by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can reach out to one of our agents who would be glad to help. Please contact our product support team through this link: https://us.esupport.sony.com/support/s/service?language=en_US. Regards, Sam Thank you,
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