“When I turn on the TV I get this message “Let try again and see if that fixes thing. Sorry that didn’t go as planned. XRE 10007” I click try again and the TV come on. TV installed Dec 10 2020 and I would like to know how to fix this problem.”
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Hi ZIPPER, we are really sorry for the inconvenience. The error message you are having seems to be from your Xfinity cable box. Some of these problems can be fixed by performing a power reset as it refreshes the content of the device. Please turn off your cable box & TV and unplug their power cord for two minutes before plugging back in and see if it resolves the error message. In case the issue persists, please contact Xfinity support as they are best equipped to respond to your concern. If there’s anything we can do to help, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Sony TV Model Number: Additional Information regarding your experience with the X800H: Thank you so much for choosing Sony! Sincerely, Romeo
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