“why can't I use headphones and tv volume at same time as I could with my previous sony bravia? there is no option on the menu to do this.”
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Hi, Thank you for your inquiry. We regret to hear that you're getting no sound from both headphones and TV speakers. The X800H does not have Headphone speaker link option in the menu. However, you may follow the steps below on how to listen to your TV through headphones and the TV speakers, soundbar, or another audio device at the same time. To output sound from both the TV speakers and an audio device: Connect your audio device to the DIGITAL AUDIO OUT port. Note: If you connect the device to the TV headphone jack, the HDMI ports, or through Bluetooth, the TV can't output sound from both the TV speakers and the audio device at the same time. To output sound from both the headphones and a Soundbar: Connect your headphones to the TV headphone jack and your Soundbar to the DIGITAL AUDIO OUT port. Note: If you connect the Soundbar to the HDMI ports or through Bluetooth, the TV can't output sound from both the headphones and the Soundbar at the same time. Please refer to this link for reference: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-49x800h/articles/00049501 I hope this helps but if you still need assistance, may we contact you to help? If so, please email the below information to [email protected]. Full Name: Best Buy Username: Telephone Number: Sony TV Model Number: Additional Information regarding your experience with the X800H: We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony! Regards, Kris
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