“TV sound has stopped working. Diagnostics and factory settings reset don't help. Is there a fix for this or do I have to return the tv??”

1-5 of 5 Answers

• Hi RenoLady, We regret to hear about the issue you are having. If you're already tried to perform a factory reset and sound diagnostics, please make sure that the firmware version of the TV is updated to its latest version v6.4960. REF: https://www.sony.com/electronics/support/lcd-tvs-android-xh95xx_x95xxh-series-49-85-/xbr-49x950h/downloads/00017078 If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details: Name: BestBuy Username: Model Number: Issue: Telephone Number: Sincerely, Sam

  Answered by SonyListens 5 years ago

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• did you make sure the sound is not enabled to off ?

  Answered by George 5 years ago

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• Found the answer at Sony.com.

  Answered by Techlover 5 years ago

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• I would return the TV. Nothing like that has ever happened to me. I've had the TV since November 2020.

  Answered by Chufey 5 years ago

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• The only other option might be the external speakers choice, Good luck.

  Answered by dumber 5 years ago

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