“We bought the tv a month ago and the volume and the remote and tv stopped working. I can’t put the volume up or down what’s going on?”
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Hello there, We are sorry to hear that you're having remote issues with this television. Let's try to isolate and fix the issue by following some troubleshooting steps, kindly check this link: https://www.sony.com/electronics/support/articles/00030297 Thanks, Zac
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