“Why does my recently purchased Sony 50" tv go off and on so frequently while I am watching it? HELP..”
Answer This Question
1-1 of 1 Answer
Hi there, Thank you for reaching out to us with your concern. We sincerely regret to hear you are encountering an automatic power ON/OFF issue with your X80J. This is usually not the case and the experience we wanted you to have on our premium TV. If you haven't tried yet, please follow the troubleshooting steps provided in the article below to isolate and fix the problem: The TV turns on or off by itself - https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-50x80j/articles/00032613 We want to make sure you’re taken care of and help check on your TV. May we contact you directly to assist you? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Sony TV Model Number: Additional Information regarding your experience with the X80J: We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter. Thank you so much for your purchase and for choosing Sony! Best regards, Romeo
Sorry, there was a problem. Please try again later.