“My Sony has this voice that comes on between program saying ad for 51 seconds. The voice between program is annoying”
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Hi, Thank you for reaching out to us and we do apologize for the inconvenience. May we know what are you watching? Is this an app from the X80K TV or from a connected device? Is the issue happening on other apps or inputs? For the meantime, you may check this link with solutions if you are hearing a voice or verbally describing the information on your TV: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-50x80k/articles/00232484 May we contact you to help and get more information? If so, please email the below information to [email protected]: Name: Best Buy Username: Telephone Number: Model Number: Issue: We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for purchasing Sony! - Kris
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