“Purchased this item -overall very satisfied save 1 persistent issue. On a regular frequency (every 2 minutes) the image on the screen resets - picture goes off for less than a second & then comes back on. Picture mode doesn't seem to matter. Suggestions?”
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Sorry, there was a problem. Please try again later.Hi Jerry, Thank you for reaching out to us. While we are glad you are satisfied with your new X85J TV, we're sorry to hear the issue that you are experience where the screen resets every 2 minutes when watching a regular channel. We'd like to help isolate the issue. May we know the source and how is it connected to the TV? If your TV uses an over-the-air antenna, you may need to adjust the antenna to improve the signal quality. You may also perform restart on the TV that may help resolved the issue. Unplug the TV power cord from the wall outlet, wait two minutes, then plug the power cord back in or press and hold the POWER button on the remote until Power off appears on the screen. For reference, please check this link: https://www.sony.com/electronics/support/televisions-projectors/articles/00023611 Should you need further assistance, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Name: Best Buy Username: Telephone Number: Model Number: Issue: We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony! - Kris
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