“Hi, When my insignia wireless headphones are connected, it turns off the audio to the room directing it only to the headphones. Not good when there are others in the room. Is there anything that can be done? Not a problem with older Sony or Panasonic.”
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Hi Gorgeous, Thank you for reaching out to us. You may try the steps and find this link helpful if there is no sound from the TV speakers and headphones or audio device when used at the same time. https://www.sony.com/electronics/support/articles/00201347 Should you need further assistance, please email us at [email protected] with the following information: Full Name: Best Buy Username: Telephone Number: Sony TV Model Number: Issue: We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony! Regards, Kris
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