“Just purchased this TV and installation from you. My only concern is when turning on the TV and the Sony surround sound (not using the TV speakers) there is a considerable lag before the sounds comes on after the picture shows. Is this normal?”
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Yes it’s normal.
Sorry, there was a problem. Please try again later.Hello milvet, This could be an issue with the type of HDMI cable you are using or if the Enhanced HDMI setting under HDMI input settings is enabled. Make sure you are using a premium high-speed HDMI cable from the TV ARC/eARC input to the connected device or source. (There will still be a little bit of a lag switching inputs and or starting content because of the handshake). Should you need further assistance, you can email us at [email protected] with the following details: Name: Best Buy Username: Model Number: Issue: Telephone Number: Sincerely, Vincent
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