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Hi Russ, We are sorry to hear that you are experiencing issues with your Sony TV. We'd love to troubleshoot the issue and make this a great experience for you. May we contact you to help? If so, please email the below information to [email protected] Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Username: Telephone Number: Model Number: Issue: Regards, Carl
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