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Questions & Answers

Page Showing 21-40 of 77 questions
  • QuestionI understand the depth of the stand is 12.5" and I want to place the tv & stand on a mantle that is 7.5" deep. Will this work or do you offer a different stand? I don't have the option to hang it. Ty.

    Asked by AmyL.

    • Answer No, the stand won’t fit and I doubt recommend any TV of this size be put on a 7.5” ledge.

      Answered by FreshPet

  • QuestionCan you mount this tv on the wall

    Asked by Marco.

    • Answer Hi Marco, Good news! You can mount this TV on your wall. You can purchase the optional SU-WL855 wall-mount bracket along with this TV. You can also use any VESA-complaint wall-mount bracket with a hole pitch of (W X H) 11.81 x 11.81 inch (300 x 300 mm). Our BRAVIA A90J features COGNITIVE PROCESSOR XR, a revolutionary TV processing technology that understands how humans see and hear to deliver intense contrast with pure blacks, high peak brightness, and natural colors. You will feel immersive depth and realism with ultimate blacks and our brightest-ever OLED picture with its XR OLED CONTRAST PRO feature. Thank you for your inquiry and I hope this helps! Vincent

      Answered by SonyListens

  • QuestionDoes the remote for this tv have voice control

    Asked by VaughanV.

    • Answer Hi Vaughan, Thank you for your inquiry! The supplied remote of our BRAVIA A90J supports voice control. Our BRAVIA A90J features COGNITIVE PROCESSOR XR, a revolutionary TV processing technology that understands how humans see and hear to deliver intense contrast with pure blacks, high peak brightness, and natural colors. You will feel immersive depth and realism with ultimate blacks and our brightest-ever OLED picture with its XR OLED CONTRAST PRO feature. Hope this helps! Vincent

      Answered by SonyListens

  • QuestionCan this tv be fitted with a pedestal? My stand is too narrow (42 inches) to use the legs that come with this model.

    Asked by jpastern.

    • Answer Hi jpastern, Thank you for your inquiry! Unfortunately, the width of the table-top stand of our BRAVIA XR55A90J can only be adjusted from 45.28 inch (1,150 mm) to 50.47 inch (1,282 mm). We cannot guarantee the full operation and functionality of our products to any third-party accessories that are not manufactured by Sony. If your current stand is too narrow, you may hang this TV like a work of art instead using our SU-WL855 wall-mount bracket or any VESA-complaint wall-mount bracket with a hole pitch of (W X H) 11.81 x 11.81 inch (300 x 300 mm). For safety reasons, product protection, and to make sure that the installation is performed correctly, Sony strongly recommends that the installation of our TV be performed by a qualified professional. Our BRAVIA A90J features COGNITIVE PROCESSOR XR, a revolutionary TV processing technology that understands how humans see and hear to deliver intense contrast with pure blacks, high peak brightness, and natural colors. You will feel immersive depth and realism with ultimate blacks and our brightest-ever OLED picture with its XR OLED CONTRAST PRO feature. Hope this helps! Vincent

      Answered by SonyListens

  • QuestionThree questions: 1) Are streaming apps included? I watch Apple TV, Netflix, and Prime Video. 2) Will Apple AirPods Max work with this TV? 3) Does it have WiFi and Bluetooth capability? Thank you.

    Asked by Jolie.

    • Answer Netflix and Prime are included. I'm not sure about apple tv though. Should work with any bluetooth accessories, and it does have wifi and bluetooth capabilities.

      Answered by Happy

  • QuestionProblem with sound cuts out from time to time. Then after a few seconds it comes back on.

    Asked by Jack.

    • Answer Hi Jack, We regret to hear that you are having an audio issue with your Sony BRAVIA TV. This is definitely not the customer experience we want you to have. To isolate this issue, please make sure your TV is up-to-date. To improve the performance of the TV and resolve any possible software-related issues, we always recommend updating the firmware of the unit. If you are watching from a cable, check the antenna/cable connection. Perform a power reset to further isolate the issue. Unplug the TV power cord from the wall outlet, wait two minutes, then plug the power cord back in. If you are still having the same issue, you can email us at socialsupport@am.sony.com with the following details: Name: Best Buy Username: Model Number: Issue: Telephone Number: Sincerely, Vincent

      Answered by SonyListens

  • QuestionDoes mounting include the wires going behind the wall. I think it is called an in/out box?

    Asked by Laura.

    • Answer Do you already have an outlet there? Or wires? If so they’ll plug it in. The first time we be to get an electrician to put a plug there first.

      Answered by AnnaS

  • QuestionIs there an upgrade available for this model

    Asked by MEC.

    • Answer There could be new software down loads to help performance

      Answered by user925258

  • QuestionProblem of picture loss but still having sound. I disconnect the power then put it back but still occurs continuously every day. Error or broken TV? Please tell me how to correct it without losing the image? Thank you.

    Asked by Steven.

    • Answer How old is your tv? This is what our last version started doing around the 7 year mark when we replaced kf

      Answered by AnnaS

  • QuestionDo ads show up while using this tv

    Asked by Mmj.

    • Answer my answer is too late. jUst do NOT buy this tv

      Answered by Anonymous

  • QuestionHi, will Bravia cam gesture control work if it connected with this model Bravia A90j?

    Asked by Mo.

    • Answer Hi Mo, Unfortunately, our BRAVIA CAM is not compatible with our BRAVIA A90J. You can connect the BRAVIA CAM (CMU-BC1) with these BRAVIA models: Z9K, X95K, A95K, A90K, A80K, X90K, X85K, X80K. Our BRAVIA A90J features COGNITIVE PROCESSOR XR, a revolutionary TV processing technology that understands how humans see and hear to deliver intense contrast with pure blacks, high peak brightness, and natural colors. You will feel immersive depth and realism with ultimate blacks and our brightest-ever OLED picture with its XR OLED CONTRAST PRO feature. Thank you for your inquiry and I hope this helps! Vincent

      Answered by SonyListens

  • QuestionCan you use an adapter to increase the # of HDMI port avaiable?

    Asked by Anonymous.

    • Answer Yes there are adapters for TV's to increase the number of HDMI ports. I had to do that with my previous Samsung.

      Answered by LauraC

  • QuestionMy tv is shutting off bye its self about every 15 minutes or so. No warning just shuts down. How do I stop this

    Asked by Fred.

    • Answer How old is the TV? This was one of our first issues before our 7 year old model died. It may have been fixable but we opted to just replace it

      Answered by AnnaS

  • QuestionIs this TV Wifi 6 ready/compatible?

    Asked by DJM.

    • Answer DJM, Thanks for your inquiry! A90J is wifi certified for 802.11a/b/g/n/ac - AX is Wi-Fi 6 and this model is not certified for that standard. The BRAVIA XR A90J OLED TV features Sony’s largest 83” screen size, powered by the Cognitive Processor XR™. This MASTER Series OLED uses cognitive TV processing to deliver lifelike picture quality by understanding the way humans see and hear. And with Acoustic Surface Audio+ the screen is the speaker, allowing you to hear immersive sound and clear dialogue right from the subject on-screen. Regards, Vince

      Answered by SonyListens

  • QuestionI have a LG 9.1.5 sound bar with subwoofer. Is it compatible with this tv?

    Asked by Charles.

    • Answer You can connect any sound bar to any tv

      Answered by JovanyS

  • QuestionI have Bose 901 speakers can I use a Yamaha av to connect the sony tv to speakers and a subwoofer

    Asked by mandos85.

    • Answer Yes, if you have a HDMI input on your receiver it’s easy. I am using the HDMI out from the TV to my receiver. I have a surround sound system with a sub. Works great for me.

      Answered by Opie

  • QuestionCan this tv be wall mounted

    Asked by Cray60.

    • Answer Hi Cray60, Good news! You can mount our BRAVIA XR55A90J using the compatible Sony SU-WL855 wall-mount bracket. You can also use any VESA complaint wall-mount bracket with a hole pitch (W X H) of 11.81 x 11.81 inch (300 x 300 mm). Our BRAVIA A90J features COGNITIVE PROCESSOR XR, a revolutionary TV processing technology that understands how humans see and hear to deliver intense contrast with pure blacks, high peak brightness, and natural colors. Thank you for your inquiry and I hope this helps! Vincent

      Answered by SonyListens

  • QuestionCan I plug in my surround sound speakers, blueray & tuner into the Sony "55?

    Asked by helenINNoho.

    • Answer Assuming they’re compatible yes! We have a networking closet I built in our house that holds the blue ray, vhs, etc and an eye on the wall above the tv so we don’t have the boxes out. Al electrician can do this for you if you go that route. With ll the streaming now I wouldn’t do it again but back when I did was the days of direct tv and dvd rentals..

      Answered by AnnaS

  • QuestionWhat is the depth of the legs from the farthest in front of the screen to the back of the legs against the wall?

    Asked by Alex.

    • Answer about 7 1/4 inches

      Answered by rfarr