“If I’m having issues with video playback skipping every 2-5 seconds how would I go about getting support for this issue? Would this be done through Best Buy or would it be through Sony?”
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Hi pinkertonpunk, Thank you for reaching out. For video playback skipping issue, please follow the troubleshooting steps below: Check if your TV and the app has the latest software update. Place the router close to your TV, then check if the signal strength has improved. Check for an internet connection on other devices (smartphone, tablet, computer, etc. Power reset the TV. Try playing back videos from other apps. If you are unable to resolve your concern and if you're having other issues with your Sony A95L, feel free to contact our product support team through this link: https://us.esupport.sony.com/support/s/service?language=en_US. Or email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Regards, Sam
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