“When left on the "no signal detected" screen after turning off my laptop, the tv made an extremely loud buzzing noise. I turned the tv off & the noise persisted, & was forced to unplug the tv from the power outlet to end the noise. Is this a known issue?”
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Press the help button on the remote control. That will open up a status and diagnostics menu to where the TV can run the diagnostics to check itself and help you contact customer support if needed.
Sorry, there was a problem. Please try again later.Hi Kevin, Thank you for choosing and purchasing Sony X90J BRAVIA LED Ultra HD TV. We regret to hear that you having an issue with your Sony TV. This is usually not the case with our premium TVs. To isolate this issue, please make sure to update the firmware of your BRAVIA: https://www.sony.com/electronics/support/articles/00119543. The software update improves the general performance of the TV and resolve any possible software-related issues. Perform a power reset by follow the guide here: https://www.sony.com/electronics/support/articles/00159487. Feel free to test the TV again and verify if it resolves the issue. If you will encounter the same issue, mute the television volume to determine if the noise is being produced through the TV speakers. We want to make sure you’re taken care of and help check on your TV. May we contact you directly to assist you? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Sony TV Model Number: Additional Information regarding your experience with the X90J: We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter. Thank you for letting us help assist you. Sincerely, Vincent
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