“On my Sony TV, when I select the HDMI 2 camera imput, the picture I get is on my house's outside camera system. The picture format is th old style TV picture size, but on my previous Sony TV, It filled the screen. Is there a fix for this situation?”
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Hi 1948, Thank you for reaching out us. We're sorry to hear if you are having an issue with the picture format on your KD55X80K when you connect your camera system on HDMI 2 input. Allow us to help troubleshoot the issue. When the picture is cut-off, stretched, zoomed, or doesn't fit the screen, this is due to the type of signal the input source sent to your TV. Here are some steps you can try to fix the issue: Check the settings of the device connected to the TV. You should check the settings of the external device to match the highest resolution your TV can process. Devices can affect the resolution and aspect ratio of your TV. Change the Automatic Picture setting in the TV menu. Manually change the Wide Mode setting. This TV have a screen mode feature called ZOOM or WIDE that allows the picture to be adjusted to fill the entire screen. Many set-top boxes, DVD players, Blu-ray Disc players, etc. may also have a setting that allows the picture on the TV to be adjusted. If the picture have black bars or picture does not fit on the screen, you can manually change the wide mode settings to further adjust the displayed picture or adjust the vertical and horizontal screen position. However, stretching or zooming the image to fill the space and get rid of the bars will distort the image or cut off parts of the original recording, resulting in objects appearing wider horizontally. May we contact you to help and get more information? If so, please email the below information to Sony E-support that you can find on Sony’s official website. Name: Best Buy Username: Telephone Number: Model Number: Issue: Unfortunately, due to the current Best Buy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on "TV & Projectors" and from there you'll see different ways to contact us. We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
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