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Hi BW, Thank you for your inquiry with the X950H 4K TV. For cleaning your TV screen, please try some of these steps below: Make sure to unplug the power cord from the wall outlet. Gently wipe the screen or the exterior with a dry, soft cloth, such as an eyeglass cleaner. For inks from oil markers on the screen, soak a cloth in a non-soap cleanser diluted (by less than 1% ) with water. Squeeze it tightly, then wipe gently to remove the ink. Use non-soap cleansers cautiously because it may cause environmental problems when disposed improperly. Immediately afterwards, gently wipe the screen with a soft, dry cloth. Don't use detergent with abrasives such as a cleanser. The liquid crystal order may collapse if you apply pressure when you wipe the LCD, and it may look like a dirt. Turn the power off and on to recover this condition. The printed surface could be damaged if scratched by your nails. It's recommended to use a small duster to clean narrow spaces like between the television and stand (tabletop stand) For reference, please open this link with solution article on how to properly clean your TV screen: https://www.sony.com/electronics/support/televisions-projectors/articles/00167099 May we contact you to help? If so, please email the below information to [email protected].. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Sony TV Model Number: Issue: Regards, Kris
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