“Why does the picture go blank for a few seconds when my boiler engages? I did not get this with my previous tv (a plasma) or any other television in my house. I bought a surge protector for the outlet and still doesn't help.”
Answer This Question
1-1 of 1 Answer
Hi tom, Thank you for choosing and purchasing our Sony X950H Ultra HD Smart TV. We are sorry to hear that you're experiencing picture-related issue on the TV. We'd like to help troubleshoot the issue and make this a better experience for you. Please make sure that the power cord is firmly connected on the TV. Make sure that the power cord is plugged all the way into the wall outlet. Remove any power strips, surge suppressors, or similar devices from the TV to verify that the problem isn't caused by these devices. Try a different wall outlet and make sure that it doesn't have a switch that turns the power on / off. If the issue is only happening when the boiler is engaged, it is possible that this is caused by a sudden change of power rate. We'd also like to make sure you are taken care of. May we contact you to help? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Sony TV Model Number: Additional Information regarding your experience with the X950H: We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony! Sincerely, Kris
Sorry, there was a problem. Please try again later.