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  • QuestionIs the screen water resistant?

    Asked by Kika.

    • Answer Hi Kika, Thanks for the inquiry. The XAV-AX3250 screen is not waterproof. We strongly advise not to splash liquid onto the unit and that the LCD panel should not be exposed to liquids as this may cause a malfunction. Hope this answers your question. Thanks and regards, -Craig

      Answered by SonyListens

  • QuestionWhat is all required to install into a 2015 Nissan Rouge

    Asked by rits.

    • Answer Hi DerekS, Thank you for the interest on the Sony XAVAX3250 Media Player.The unit includes power supply leads, screws, and flat mounting bases. We highly recommend consulting with a professional installer, as they will have the expertise to assess your vehicle and identify any additional parts required for a successful installation. Regards, -Craig

      Answered by SonyListens

  • QuestionCan you watch movies from your phone on this?

    Asked by Anonymous.

    • Answer Hi there, Thanks for the inquiry. While the radio features Weblink, it only supports limited video playback from your phone under specific conditions. To play a video file on the radio's screen, you'll need to have the Weblink app installed on your phone, establish a physical USB connection, and ensure the video file is non-protected, non-copyrighted, or free from subscription-based restrictions. We recommend exploring the capabilities of both the Weblink app and your phone to assess compatibility. Alternatively, you can convert your phone's digital output to a composite output compatible with the 3.5mm Aux input of the radio. This method will require one or more third-party adapters, along with a video that is compatible with this setup. However, neither of these solutions is particularly streamlined. For a more efficient option, consider the XAV-AX8500, which comes equipped with a Micro-HDMI input for straightforward video playback. Hope this help. Regards, -Craig

      Answered by SonyListens

  • QuestionWith the optional steering wheel control module installed does the voice assistant button on a ford steering wheel work through Apple car play?

    Asked by Tim.

    • Answer HI Tim, Thanks for the inquiry. The outcome will depend on the specific part utilized for the Steering Wheel Control integration and the configuration set by the technician or installer. For assistance, we recommend reaching out to a local representative who can provide guidance. Hope this helps. Thanks and regards, -Craig

      Answered by SonyListens

  • QuestionDoes it work with SIRI? I compared it with others from JVC and PIONEER, but for some reason this one doesn't say that works with SIRI. Does SIRI responses come from this receiver?

    Asked by AllArt.

    • Answer Hi AllArt, thanks for your question. Yes, you can easily access the iPhone features you know and love, just by talking to Siri. Music, maps, phone calls and messages are all under your control. The XAVAX3250 is designed to provide a comprehensive and enjoyable in-car entertainment experience, combining advanced technology with user-friendly features. The XAVAX3250 supports both Apple CarPlay and Android Auto, allowing seamless integration with your smartphone for navigation, music, and communication. Features a clear and responsive touchscreen display, making it easy to access various functions and settings. ~Earl

      Answered by SonyListens

  • QuestionCan I use this unit with gloves on? Does it affect the responsiveness? I wear gloves a lot in the winter and wondering if I can still use the touchscreen while driving.

    Asked by Z.

    • Answer Hi Z, Thanks for your question. I understand your concern about using the XAVAX3250 with gloves. We recommend visiting Best Buy to personally test the product's functionality with your specific gloves. This will give you the best opportunity to assess whether it meets your needs. Since we don't have information about your glove type or usage, it's difficult to provide a definitive answer. Seeing the product in person will allow you to make an informed decision. I hope this helps! Take control seamlessly while driving with this Sony high-power media receiver. Support for Apple CarPlay and Android Auto gives you hands-free control over navigation, audio playback and voice calls. The large touchscreen on this Sony high-power media receiver connects to your phone to display important information in an easy-to-read format. Regards, -Craig

      Answered by SonyListens

  • QuestionHow does the brightness compare to the Sony 6.2" Model: XAVAX1000?

    Asked by Z.

    • Answer Hi Z, Thank you for your inquiry. The Sony XAV-AX1000 and the Sony XAV-AX3250 both offer excellent display quality, but there are some differences in brightness. The XAV-AX1000 features a 6.2-inch display, while the XAV-AX3250 has a slightly larger 6.95-inch display. Generally, the XAV-AX3250's larger screen may offer a more immersive viewing experience, but specific brightness levels can vary based on the settings and lighting conditions in your vehicle. Both models are designed to provide clear and vibrant visuals, ensuring good visibility even in bright conditions. If you have specific brightness requirements, it might be helpful to compare both models in person at a retailer/Best Buy. Regards, -Craig

      Answered by SonyListens

  • QuestionCan this unit support both a backup camera AND a front dash camera? Looking to install a unit that supports both for my 2006 Honda Element.

    Asked by Z.

    • Answer Hi Z, Thanks for the inquiry. It can support both, when using an appropriate adapter on the 3.5mm auxiliary input for the front camera. Take control seamlessly while driving with this Sony high-power media receiver. Support for Apple CarPlay and Android Auto gives you hands-free control over navigation, audio playback and voice calls. The large touchscreen on this Sony high-power media receiver connects to your phone to display important information in an easy-to-read format. Regards, -Craig

      Answered by SonyListens

  • Questionwill this fit and work in a 2015 Toyota Tacoma ? Hoping the steering wheel controls and existing backup camera will work also?

    Asked by Kevin.

    • Answer Hi Kevin, Thanks for the inquiry. We recommend reaching out to BestBuy installation team or to your trusted mechanic to determine the compatibility. It is necessary to inspect the vehicle as well since there are several technical variables to consider. Regards, -Craig

      Answered by SonyListens

  • QuestionWhy do I see an USB option in the images yet I do not see a USB port in the images as well? Can I stick a USB in this thing?

    Asked by QEAX.

    • Answer Hi QEAX, Thanks for the question. The XAVAX3250 Digital Media Player has a USB cable connected at the back where you can connect your media device such as smartphones and flash drives. When installing the device, you may reroute the USB cable to be accessible from your dashboard. Take control seamlessly while driving with this Sony high-power media receiver. Support for Apple CarPlay and Android Auto gives you hands-free control over navigation, audio playback and voice calls. The large touchscreen on this Sony high-power media receiver connects to your phone to display important information in an easy-to-read format. Regards, -Craig

      Answered by SonyListens

  • QuestionWill this radio work in a 2005 Toyota Corolla? I'm looking for a radio that I can incorporate Sirius XM in too.

    Asked by Anonymous.

    • Answer Hi there, Thanks for the inquiry. We recommend reaching out to BestBuy installation team or to your trusted mechanic to determine the compatibility. It is necessary to inspect the vehicle as well since there are several technical variables to consider. -Carl

      Answered by SonyListens

  • QuestionHow do you update the unit? I downloaded firmware 2.00 from the sony website and put the files onto the root folders of a 16gb fat32 usb drive and the unit says: Please visit the support site and connect the USB device (with Update firmware) to USB port

    Asked by Sreenadh.

    • Answer Hi Sreenadh, Thank you so much for reaching out to us. For complete instructions on how to update the XAVAX3250, please check our software update page https://www.sony.com/electronics/support/mobile-cd-players-digital-media-players-xav-series/xav-ax3250/software/00274578 Please make sure that: At least 10 MB of available space A maximum of 32 GB of USB memory device (FAT16/FAT32) Note: A USB memory device with exFAT format is not supported. Unzip the downloaded zip file. Note: There are 3 files: RBSO2001.FIR, RBMC2001.U88, and RBDS2001.up6. Copy all 3 files to the root directory of the USB memory device that is connected to your computer. If the message Please visit the support site and connect the USB device (with Update firmware) to USB port is displayed on the car stereo, check the files in the USB memory device as it may not contain the correct update file. May we contact you to help? If so, please email the below information to [email protected] Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Username: Telephone Number: Model Number: Issue: Regards, Carl

      Answered by SonyListens

  • QuestionCan I use voice commands for example,” call Joe”

    Asked by RG.

    • Answer Hi RG, Thanks for the question. Yes. The XAVAX3250 head unit has voice command function. Press and hold the VOICE button on the lower right corner of the head unit to activate the voice command function for Apple CarPlay and Android Auto. Take control seamlessly while driving with this Sony high-power media receiver. Support for Apple CarPlay and Android Auto gives you hands-free control over navigation, audio playback and voice calls. The large touchscreen on this Sony high-power media receiver connects to your phone to display important information in an easy-to-read format. Regards, -Craig

      Answered by SonyListens

  • QuestionAre the backup camera guidelines adjustable to be more precise when hooking up to a trailer?

    Asked by Anonymous.

    • Answer Hi there, Thanks for the question. Yes. The rearview guidelines are adjustable. Take control seamlessly while driving with this Sony high-power media receiver. Support for Apple CarPlay and Android Auto gives you hands-free control over navigation, audio playback and voice calls. The large touchscreen on this Sony high-power media receiver connects to your phone to display important information in an easy-to-read format. Regards, -Craig

      Answered by SonyListens

  • QuestionI have a jeep with factory sub, will this work? has external amp. i see it's 4 channel x 50w, not sure about sub.

    Asked by leetman09.

    • Answer Hi leetman09, Thanks for the inquiry. We recommend reaching out to BestBuy installation team or to your trusted mechanic to determine the compatibility. It is necessary to inspect the vehicle as well since there are several technical variables to consider. Regards, -Craig

      Answered by SonyListens

  • QuestionDoes it have a port for a back up camera?

    Asked by Nasty.

    • Answer Yes

      Answered by Anonymous

  • QuestionCan this be installed in place of Odyssey 2004 navigation system?

    Asked by Anonymous.

    • Answer Sure w harness

      Answered by Anonymous

  • QuestionI live in Sacramento, and each time I select a car sound system, I am told that installation is not available in my area. Since free installation is offered, where exactly is it offered?

    Asked by Installation.

    • Answer Find a Best Buy if available in your area or “the Geek squad”. I purchased the system with all the necessary components from Best But and the Geek Squad did the installation at no charge.

      Answered by EricH

  • QuestionWill this work with the oem backup camera and will I still be able to use my steering controls? I have a 2020 Frontier

    Asked by Remington.

    • Answer It worked with my backup camera system and our steering controls work fine. Geek Squad at Best Buy ordered the required parts and did the installation.

      Answered by EricH