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Sounds like 'HD' Netflix is only at least 1080p. A lot of providers capability hasn't reached 4k UHD yet.
Sorry, there was a problem. Please try again later.Hi there, We suggest that you check this link for troubleshooting steps and for more information if you are unable to stream Netflix in ultra high definition. https://us.en.kb.sony.com/app/answers/detail/a_id/70499/p/61659,95543,96008,96059/c/65,66/kw/unable%20to%20stream%20netflix%20in%204k «Jerome
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