“When Besy Buy staff set upped this TV, they started software update, then left. However, down load is stopping at 99% point, even 6 hour passed. How to finish update? For reference, Internet is working, no torouble.”

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• Finally I could update by instruct of Sony support center. It needed system reset.

  Answered by Shin 9 years ago

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• Hi Shin, Please contact our Technical Support team if you experience this kind of issue. https://esupport.sony.com/US/p/select-system.pl?DIRECTOR=CONTACT Thanks, >Joffrey

  Answered by SonyListens 9 years ago

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