“on all streaming apps including Netflix the audio is scrambled even though the video is perfect. No issue when in TV mode. How can I fix this, what settings may need to be changed. Currently using eArc with sound bar. Thank you for your help”
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Try not connecting the HDMI cable using the eArc. Just the regular HDMI connection may help.
Sorry, there was a problem. Please try again later.Hi, Wahoo! We regret to hear about this. Let's try to isolate the issue by following the troubleshooting steps on this link: https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xbr-77a9g/articles/00097416 If you are unable to resolve your concern, please email us at [email protected] with the following details: Name: Bestbuy Username: Model Number: Issue: Telephone Number: Sincerely, Sam
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