“Sound only sometimes works. Hulu/disney+, mainly, Netflix sometimes. Antenna tv usually seems to be fine. Today, we dont have sound using DirectTV- which takes out the "just reinstall your app" argument. Any advice?”
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Hi, Frustrated! We regret to hear about this. To isolate the issue, please disconnect any audio devices (soundbar, surround sound system, AV Receiver, etc.) from the TV and check if the audio issue also happens on the TV speaker. Also, make sure that the software version of your TV is up to date. ref: https://www.sony.com/electronics/support/oled-tvs-android-a9g_ag9-series/xbr-65a9g/downloads/00016570 If you are unable to resolve your concern, please email us at [email protected] with the following details: Name: Bestbuy Username: Model Number: Issue: Telephone Number: Sincerely, Sam
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