“New Sony - 65" Class BRAVIA 2 II LED 4K UHD Smart Google TV (2025) The volume has to be on 70 for normal listening. Other tv’s it is 6-8 volume setting. What’s wrong? And how to correct this. There must be something in the settings that isn’t right.”
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Hi Rvn4me, Thanks for your question! We're very sorry to hear you're running into volume level issues with your Sony - BRAVIA 2 II. Needing to set the volume to 70 just for normal listening is definitely not the experience we want you to have, and you are absolutely right—this often points to a setting that needs a small adjustment. We've put together a few troubleshooting steps below that should help you pinpoint and correct the cause of the low volume. 1. Power Cycle Your TV: A simple reset can clear up many audio issues. Please unplug your TV from the power outlet for two minutes, then plug it back in. 2. Isolate the Source: Check if the problem occurs on all inputs. Please test different sources like built-in streaming apps (Netflix, YouTube), your cable/satellite box, or a connected DVD player. This helps us rule out an issue with just one specific device. 3. Check for Software Updates: Ensuring your TV has the latest software is crucial for optimal performance. Go to Settings > System > About > System Software Update > Update your TV software. 4. Check the Volume Level Setting: Double-check the main system audio settings. Navigate to Settings > Display and Sound > Sound > Volume Level. Increase this setting as necessary. 5. Test Internal vs. External Audio: If you are using a soundbar or other external audio system, please test the TV's built-in speakers separately. This will help determine if the problem is with the TV's audio output or if it's related to the connection with your external sound system device. We sincerely hope these steps help you get your TV to a normal volume range. If the issue persists, or if you prefer personal assistance with your TV settings, we highly encourage you to contact our technical support team directly using this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv Thanks again for considering Sony products! Regards, Dominick
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