Questions & Answers

Q: QuestionWhich voice assistant is built-in to this TV?

• A:Answer This TV has Google Assistant built-in.

Q: QuestionDoes this TV support HDR?

• A:Answer Yes, this TV supports HDR10.

Q: QuestionDoes this TV have built-in speakers?

• A:Answer Yes, this TV has built-in downward-firing speakers.

Q: QuestionWhat is the screen size of this Sony TV?

• A:Answer The screen size of this TV is 64.5 inches.

Q: QuestionWhat is the resolution of this TV?

• A:Answer This TV uses 4K X-Reality Pro technology to upscale content to near 4K resolution.

Q: QuestionHow many HDMI inputs does this TV have?

• A:Answer This TV has a total of 4 HDMI inputs.

Q: QuestionIs this Bravia 2 II one level down from the Bravia 3? Or is this Bravia 2 II (2025) replacing the Bravia 3 (2024)? Will there be a Bravia 3 (2025)?

Asked 5 months ago by Stevo.

• A:Answer Hi Stevo, Yes, generally, the Bravia 2 II (2025) is positioned as an entry-level LED TV, making it a step down in Sony's hierarchy from the Bravia 3. Is the Bravia 2 II (2025) replacing the Bravia 3? Not exactly. Sony's 2025 strategy isn't a complete replacement of all 2024 models. Instead, we are supplementing and refreshing the lineup. The Bravia 2 II (2025) is a new entry-level LED TV for 2025. The Bravia 3 (2024) model is largely carrying over into 2025 and continues to be sold. Thanks for considering Sony. -Eliab

  Answered 5 months ago by SonyListens

  
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Q: QuestionWhat Wi-Fi version is this TV? Thanks!

Asked 1 week ago by Newton.

• A:Answer Thank you for contacting Sony, Newton. The K-65S20M2 uses the wireless standard, Wi-Fi 6E (802.11ax). This standard provides significant benefits for streaming and online gaming: It is much faster than older Wi-Fi standards. It uses the 6 GHz frequency band, which is less congested than the traditional 2.4 GHz and 5 GHz bands, leading to a more stable and reliable connection for high-quality 4K streaming. We appreciate your interest in Sony products. Should you require any further assistance, please don't hesitate to reach out for support here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv Best regards, Gus, Sony North America Customer Support

  Answered 1 week ago by SonyListens

  
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Q: QuestionIs the HDMI input a 2.1 or 2.0?

Asked 3 months ago by Cactus.

• A:Answer Hi Cactus, Thank you for your interest in the Sony - 65" Class BRAVIA 2 II! This TV comes equipped with HDMI 2.1 inputs, which unlock a range of advanced features such as the Auto Low Latency Mode (ALLM) for smoother and more responsive gameplay! Reference: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/k-65s20m2/specifications Thank you for considering Sony products! Best regards, Dominick

  Answered 3 months ago by SonyListens

  
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Q: QuestionDoes this tv have an optical audio output?

Asked 3 months ago by Bill.

• A:Answer Yes

  Answered 3 months ago by TboneVerified Purchase

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Q: QuestionDoes the display language of the TV contain Korean language? I see the text input language includes Korean language, but don't see it in the display language.

Asked 1 day ago by Billy.

Q: QuestionIs FUBO loaded onto the TV or do I need an external FUBO device?

Asked 2 weeks ago by Steve.

• A:Answer Hi Steve, The Sony BRAVIA 2 II LED 4K UHD Smart Google TV is a Smart TV and uses the Google TV operating system. Fubo is available as a dedicated app on the Google Play Store. Therefore, you do not need an external device (like a Fire Stick or Apple TV) to watch Fubo. You can simply go to the Apps tab on your Google TV home screen, search for the Fubo app, and install it directly onto your Sony TV. Thanks for choosing Sony. Best regards, Eliab

  Answered 2 weeks ago by SonyListens

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Q: Question1) Is TV stands are included in the box? 2) I have Xumo Stream box I got during my Spectrum connection. Is it possible to connect and install in SONY TV like this one?

Asked 3 weeks ago by Sadique.

• A:Answer Hi Sadique, We're glad to see your interest in the 65" BRAVIA 2 II LED TV! To answer your first question, yes, the standard TV stands are included in the box with this model. Regarding the Xumo Stream Box, you can easily connect it using one of the TV's available HDMI ports. Simply plug it in, switch to the correct HDMI input using the TV remote and follow the on-screen setup prompts from Xumo. Thanks for choosing Sony. Best regards, Eliab

  Answered 3 weeks ago by SonyListens

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Q: Questiondoes this tv have atsc 3.0?

Asked 3 weeks ago by BA.

• A:Answer Hi BA, Thanks for your question about the K-65S20M2. We're happy to assist! The K-65S20M2 doesn't include a built-in ATSC 3.0 tuner. It's equipped with a standard ATSC tuner for receiving today's digital over-the-air broadcasts. To check more specifications of this model, please check this link: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/k-65s20m2/specifications If having that feature built-in is important to you, you should check out our X90L series! These models come equipped with the integrated ATSC 3.0 (NextGen TV) tuner. We sincerely appreciate you considering a Sony product! Best regards, Estefany

  Answered 3 weeks ago by SonyListens

  
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Q: QuestionCan you take the old tv away?

Asked 3 weeks ago by Kiki.

Q: QuestionHow to set auto picture mode?

Asked 1 month ago by moninus.

• A:Answer Hi moninus, Setting Auto Picture Mode is simple on your Google TV! Press the Quick Settings (gear icon) button on your remote - Select Settings - Display & Sound - Picture.- Look for and select the Auto Picture Mode setting, and set it to On. This will automatically select the best Picture Mode for the content you are viewing, such as switching to Game mode when you power on a console via HDMI. Thanks for choosing Sony. Best regards, Eliab

  Answered 1 month ago by SonyListens

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Q: QuestionHow long will this be on sale? https://www.bestbuy.com/product/sony-65-class-bravia-2-ii-led-4k-uhd-smart-google-tv-2025/J7XSRH5TPP

Asked 1 month ago by SonyTV.

Q: QuestionNew Sony - 65" Class BRAVIA 2 II LED 4K UHD Smart Google TV (2025) The volume has to be on 70 for normal listening. Other tv’s it is 6-8 volume setting. What’s wrong? And how to correct this. There must be something in the settings that isn’t right.

Asked 1 month ago by Rvn4me.

• A:Answer Hi Rvn4me, Thanks for your question! We're very sorry to hear you're running into volume level issues with your Sony - BRAVIA 2 II. Needing to set the volume to 70 just for normal listening is definitely not the experience we want you to have, and you are absolutely right—this often points to a setting that needs a small adjustment. We've put together a few troubleshooting steps below that should help you pinpoint and correct the cause of the low volume. 1. Power Cycle Your TV: A simple reset can clear up many audio issues. Please unplug your TV from the power outlet for two minutes, then plug it back in. 2. Isolate the Source: Check if the problem occurs on all inputs. Please test different sources like built-in streaming apps (Netflix, YouTube), your cable/satellite box, or a connected DVD player. This helps us rule out an issue with just one specific device. 3. Check for Software Updates: Ensuring your TV has the latest software is crucial for optimal performance. Go to Settings > System > About > System Software Update > Update your TV software. 4. Check the Volume Level Setting: Double-check the main system audio settings. Navigate to Settings > Display and Sound > Sound > Volume Level. Increase this setting as necessary. 5. Test Internal vs. External Audio: If you are using a soundbar or other external audio system, please test the TV's built-in speakers separately. This will help determine if the problem is with the TV's audio output or if it's related to the connection with your external sound system device. We sincerely hope these steps help you get your TV to a normal volume range. If the issue persists, or if you prefer personal assistance with your TV settings, we highly encourage you to contact our technical support team directly using this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv Thanks again for considering Sony products! Regards, Dominick

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  Answered 1 month ago by SonyListens

  
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Q: QuestionDoes Sony Internet channels require a membership or a multitude of commercials?

Asked 1 month ago by Rickness.

• A:Answer Hi Rickness, The Sony BRAVIA Google TV offers two types of internet channels: Free Channels: The TV comes with Google TV Freeplay, which offers hundreds of live streaming channels that require no membership or subscription to access. However, these channels are ad-supported and contain commercials. Paid Apps: Accessing services like Netflix, Hulu, or Max requires you to have an active, paid subscription with those specific providers. The presence of commercials depends on the subscription tier you choose with that individual service. Thanks for choosing Sony. Best regards, Eliab

  Answered 1 month ago by SonyListens

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