“Voice assistance will not turn off permanently. I have gone to settings and turned off on assisibility. How do i turn off the voice assistance permanently? I am ready to return tv so annoying”
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Hi Valerie, Thank you for your question! We completely understand how frustrating it is when your TV continues to narrate every action, especially when you have already tried to disable it in the settings. If your TV is speaking to you, it is likely due to the TalkBack or Screen Reader feature being active. To quickly resolve this, you can simply press and hold the Mute button on your Sony remote for three seconds; this shortcut is designed to toggle that specific function on and off instantly. Alternatively, you can ensure it is permanently disabled by navigating to Settings > System > Accessibility and manually toggling off both TalkBack and Screen Reader. If you find that these settings are already turned off but you still hear a voice narrating your content, the feature is likely enabled on your external source, such as a cable box or a specific streaming app. In that case, you would need to adjust the accessibility settings within that specific device or app, or contact your service provider for further assistance. Thank you for choosing Sony! Regards, Dominick
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