Love my Bravia 8 TV, but I cannot see 2 of the network broadcast channels because they have encrypted their ATSC 3.0 signal. Is there a solution for this problem, i.e., a way to which to ATSC 1.0? null

Question

Ricus44 · Accepted Answer

This problem is well documented online. This isn't a Sony issue but a broadcast issue. You will see two options in the channel show/hide part of the menu. Please pick the other option and hide the other selection.

Answered by Ricus44 1 year ago

SonyListens · Answer

Hi TJ,
Thank you for reaching out to us. We really appreciate you love your BRAVIA 8 TV. However, we're sorry the trouble that you are experiencing with the unit. Allow us to help and do the best possible for you. Ensure that your TV software is updated as it includes key features, applications, bug fixes, and feature improvements. Available channels may also depend on your physical location, actual signal strength and the TV signal coverage of the local broadcasting stations in your area. When an ATSC3 broadcast is detected during the Auto-Program process, whether it's a good signal or not, the simulcast ATSC broadcast will auto-hide. To view a hidden ATSC channel, un-hide it in Settings by pressing the Home button on your supplied remote, and then select gear icon Settings → Channels and Inputs → Cable Antenna → Show Hide Channels. You may visit the NextGen TV website for more details and the most up-to-date information on NextGen TV and  ATSC 3.0 broadcasts.

Should you need further assistance, feel free to contact us. Unfortunately, due to the current Best Buy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on "TV & Projectors" and from there you'll see different ways to contact us.

We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris

“Love my Bravia 8 TV, but I cannot see 2 of the network broadcast channels because they have encrypted their ATSC 3.0 signal. Is there a solution for this problem, i.e., a way to which to ATSC 1.0?”

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