“My TV will randomly turn off during watching, and then cycle through turning Off and turning on the startup Sony screen. What’s going on with this?”
Answer This Question
1-2 of 2 Answers
Hi thank you Jess but that email address went no where, please provide a new one so I can get product support
Sorry, there was a problem. Please try again later.Hi Frannybobanny, We are sorry to hear that you're not having the best experience with this TV and that you have encountered some issues. This is certainly not the buying experience we strive to provide for our customers. There are several potential reasons why your TV may be turning on or off unexpectedly. To ensure optimal performance, we strongly recommend downloading and installing the latest software update for your TV. https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/k-65xr80/downloads If your TV turns on or off at regular intervals, such as 30 minutes to an hour, it's likely caused by power saving functions such as Idle TV Standby, On Timer, and Sleep Timer. If you haven't yet, follow the steps from the link below to make sure that the TV settings that can turn the TV ON or OFF at certain times or regular intervals are disabled. https://www.sony.com/electronics/support/articles/00032613 We want to make sure you’re taken care of. Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your TV has a 1-year warranty from the date of purchase. If the issue persists, you can email us at [email protected] with the following details: Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Sony TV Model Number: Additional Information regarding your experience with the BRAVIA 8: We are sorry for the inconvenience and hope to speak to you to resolve this matter. Sincerely, Jess
Sorry, there was a problem. Please try again later.