“I have a 55" Sony 4K that I've had for a few years. yesterday it suddenly stopped working, does not power up when I turn it on. what could be the issue? If I have to purchase a new TV, not sure if I want to go with a Sony product anymore.”
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Hi Gooch, Thank you for sharing your concern. We’re sorry to hear about your Sony TV not powering up. There are a few steps you can try to resolve the issue: 1. Check the Power Cord: Ensure it's securely connected to the TV and the outlet. 2. Try a Different Outlet: Test another outlet to confirm it's not a power source issue. 3. Power Reset: Unplug the TV for about 60 seconds, then plug it back in and power it on. 4. Remote and TV Buttons: Verify the remote has fresh batteries or use the TV’s power button directly. 5. Indicator Lights: Look for any red blinking lights, which may indicate a specific error needing further support. If these steps do not resolve the issue, may we contact you directly? If so, please email the following information to [email protected]. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details: Full Name: Best Buy Username: Telephone Number: Additional Information regarding your experience with the Sony TV. We are sorry for the inconvenience and hope to speak to you to resolve this matter. Sincerely, Maria
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