“Who do I call for the 1 year covered parts and labor? Currently the tv doesn’t come on, red light pulsing 3x.”
Answer This Question
1-2 of 2 Answers
indicates hardware failure
Sorry, there was a problem. Please try again later.Hi Derek65sony, We're genuinely sorry to hear that your Sony - 65" Class BRAVIA 8 is not turning on and has a red light flashing 3 times. We understand how frustrating this situation must be for you. We'd like to share with you some steps that you can try prior to calling our support team, as this can help with the diagnosis and hopefully resolve the situation. 1. Power reset the TV - Please unplug the TV from the power outlet and also disconnect all of the external devices connected at the back of the TV, such as HDMI cables or any USB cords. Wait for 2 minutes, and then plug the power cord back in (with no external devices at the back). 2. Use a different wall outlet - This will allow you to rule out a malfunctioning wall socket or power strip. If after performing these recommendations the issue persists, we highly suggest contacting our technical support team, so that they can validate the issue and proceed with the next steps. You can contact them at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv Hours of Operation Monday - Friday 9:00 am - 9:00 pm ET Saturday - Sunday 10:00 am - 8:00 pm ET Thank you for considering Sony products! Best regards, Dominick
Sorry, there was a problem. Please try again later.