“I have noticed while watching sports, the tv “auto-dims”. The picture will start out bright and after a few minutes, the brightness level drops. All the eco settings are turned off and the “Auto adjust according to ambient light” is off as well.”
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Hi Pat, Thank you for reaching us with your concern with your Sony BRAVIA 8 TV and its brightness level auto adjusting. Due to the characteristics of the materials used to achieve high-definition imaging, an Sony BRAVIA 8 OLED TV screen may experience image retention if an image is continuously displayed for long periods or when the same image is displayed repeatedly. We have equipped the TV screen with functions that automatically adjust the screen conditions to protect it from image retention. These functions automatically run according to your TV’s condition, or you can run them manually. For more information about this feature, you may find this link helpful: https://www.sony.com/electronics/support/articles/00173479?utm_source Hope this information helps! If you need further assistance, may we contact you directly? If so, please email the following information to [email protected]. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details: Full Name: Best Buy Username: Telephone Number: Additional Information regarding your experience with the BRAVIA 8 Thank you for your patience, and we look forward to making this a better experience! Best regards, Maria
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