“While I was watching TV, it suddenly turned off and now every time I try and turn it on, it immediately shuts off and blinks red 4 times. What does the 4 blinks mean? How can I fix it?”
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Hi DK, This is not the experience that we want you to have. Performing a power reset may resolve this issue if it's caused by a temporary malfunction: -Unplug the TV power cord from the wall outlet (or from the back of the TV or power adapter if the power cord is detachable and accessible), wait two minutes, then plug the power cord back in. Note: If your TV power cord is completely inaccessible, you may be able to disconnect the power by temporarily turning off the circuit breaker switch to the power outlet used by your TV. Check if any devices connected to your TV are causing an issue (such as a malfunctioning device or a data communication issue): 1. Turn off the TV. 2. Disconnect all devices (including any external USB devices, hard drives, and all HDMI-connected devices) from the TV. 3. Turn on the TV and check if the issue goes away (which means the TV is not the cause). If the TV is working, continue with the steps to help identify the cause. 4. Reconnect your devices one at a time to your TV, testing the TV after connecting each device. 5. If the indicator starts blinking after a certain device is connected, check that device for an issue. If still not resolved, the TV requires service. Unfortunately, due to the current Best Buy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on "Electronics Product Support" > click on "TV & Projectors" and from there you'll see different ways to reach us. -Ralph
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