“Why doesn't it support 4K UHD and 120Hz on my Xbox Series X?”
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Hi asjdh, thank you for choosing and purchasing our newest product. We're sorry to hear that you have an issue with your SONY unit. Some HDMI devices that output the 4K Enhanced format (18Gbps or above) signal require that you use a 48Gbps Ultra High-Speed HDMI cable. Set the HDMI signal format for the HDMI 3 or HDMI 4 port to Enhanced format. Please check this link for more details: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xr-65x90j/articles/00165077 If you require any additional support in regards to this product, please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number: ~Earl
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