“Remote was working, now remote does not do anything. I've tried new batteries and remote still will not light up. Is this a common issue? How is this fixed?”

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• Not sure this will help, but I had a message in small print that remote needed a software update. Took awhile to find where to do it. Maybe that will help. Good luck. Love the TV.

  Answered by OldSportsFan 2 years ago

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• Hi Duff, Thank you ofr the inquiry! We do apologize for the inconvenience. To further assist you, please email us at [email protected] with the following details: Name: Best Buy Username: Model Number: Issue: Telephone Number Hope to hear from you. -David

  Answered by SonyListens 2 years ago

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