“While watching shows on the set top box, the picture will go black and there is no sound. What causes this and what can be done to prevent it from happening?”
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Hi Tdww, Thank you for the inquiry! We're sorry to hear what happened with your TV. Power reset both TV and set top box, simply unplug the unit and wait 1-2 minutes then plug the device back in and power on. We also recommend updating the software of your TV. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur. https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xr-65x93l/articles/00028577 Rediscover your favorite content with impressive Mini LED contrast and brightness, powered by the intelligent Cognitive Processor XR. Thousands of Mini LEDs, pricelessly controlled by XR Backlight Master Drive, deliver a picture full of vibrant colors and detailed shadows, perfect for any room. Experience immersive, expansive sound with integrated sound poisoning speakers matching what you hear with what you see on screen. -David
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