A:AnswerThank you for contacting Sony, Dell.
No, the standard AAA batteries included in the box are not rechargeable.
We appreciate your interest in Sony products. Should you require any further assistance, please don't hesitate to reach out for support here:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Best regards,
Gus, Sony North America Customer Support
A:AnswerHi Barry,
We are very sorry for the frustrating experience. To file your warranty claim and get your TV serviced, please contact us directly using the following link: https://us.esupport.sony.com/support/s/support-contact?language=en_US
Please have your TV's serial number and your Best Buy purchase receipt ready when you contact us so we can process your request immediately.
Thanks for choosing Sony.
Best regards,
Eliab
A:AnswerHi there!
Thank you for your question! Yes, this model supports dual audio output. This allows someone to listen via Bluetooth earbuds while others hear the dialogue through the TV speakers simultaneously.
How to enable Dual Audio:
1. Pair your earbuds: Go to Settings > Remotes & accessories > Pair accessory.
2. Enable TV Speakers: Press the Quick Settings (gear icon) button on your remote, then navigate to Speakers and select TV speakers.
Once selected, the audio will output from both the Bluetooth earbuds and the TV speakers at the same time.
For more detailed information, please visit:
https://www.sony.com/electronics/support/televisions-projectors/articles/00049501
Thank you for considering Sony!
Regards,
Dominick
A:AnswerHi Ed,
The Sony BRAVIA XR8B is indeed powered for precision through its integrated XR Processor™. This system utilizes an advanced AI scene recognition feature that detects and analyzes visual data with flawless accuracy. Rather than being "controlled" in a literal sense, the TV uses this intelligence to optimize the picture in real-time, adjusting every frame to achieve the ultimate level of realism based on what you are watching.
Beyond just the visuals, this AI-driven approach extends to your audio experience to ensure you never have to deal with muffled voices again. The new Voice Zoom 3™ technology employs AI machine learning to specifically recognize human dialogue within a soundscape. It can intelligently amplify or reduce volume levels so that even whispered conversations remain loud and clear.
We hope you find this information helpful, and thanks for considering Sony!
Regards,
Dominick
A:AnswerHi Stormin,
The Sony BRAVIA K-65XR8B is fully compatible with wall mounting, provided you use a bracket that supports its specific dimensions and weight. For installation planning, the television weighs 49.2 lb (22.3 kg) without the stand, so it is important to ensure the chosen wall mount and the wall surface itself are rated to support that load safely.
Regarding the placement of the mounting hardware, the threaded holes on the back of the panel are not 16 by 16 inches apart. This model utilizes a standard VESA hole pitch of 11.81 x 11.81 inches, which corresponds to 300 x 300 mm.
We hope you find this information helpful, and thanks for considering Sony!
Best regards,
Dominick
A:AnswerHello there,
Thank you for considering Sony products!
We appreciate your inquiry about the Sony K65XR8B TV and are happy to assist you. The K65XR8B features the Acoustic Surface Audio+ system, which turns the screen into a speaker, providing immersive sound that follows on-screen movement. This design allows for front-facing audio, enhancing your viewing experience.
For more details about the specifications, please visit: https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/k-65xr8b/specifications
Best regards,
-Fred
A:AnswerHi Bob, thanks for sending your question! We're happy to assist.
On the K-65XR8B, two of the ports (HDMI 3 and 4) are HDMI 2.1. The other two (HDMI 1 and 2) are HDMI 2.0.
For an easy look at all the specs on this TV, just check out this link: https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/k-65xr8b/specifications
We appreciate you considering Sony for your next purchase!
Best regards,
Estefany
A:AnswerHi Haulinginstructions,
We recommend transporting your BRAVIA XR8B OLED TV in an upright, vertical position within its original packaging. Find more information here: https://www.sony.com/electronics/support/res/manuals/5057/c9d7881a9ee15e1d6f0efc6f28a510b3/50577391M.pdf.
Large OLED panels are engineered to be stored and moved upright to maintain the structural integrity of the display during transit.
Thanks for choosing Sony.
Best regards,
Eliab
A:AnswerHi Majic,
Thank you for choosing Sony again for your upgrade! That is a fantastic question, and we have some great news for you.
Yes, your current wall mount for the Sony A80J will work perfectly with the new Sony K-65XR8B.
Both of these 65" models share the exact same mounting specifications, which makes the transition very seamless:
VESA® Hole Pitch: Both models utilize a 300 x 300 mm screw pattern.
Weight (Without Stand): Both TVs weigh exactly 22.3 kg (49.2 lbs), meaning your existing mount is already rated for the correct load.
Since the weight and the hole pattern are identical, you can simply swap the units on your existing bracket without needing to drill new holes or purchase a new mounting system.
Best regards,
Dominick
A:AnswerHi there!
Yes, the Sony BRAVIA XR8B is fully equipped with Bluetooth connectivity. This model supports the A2DP (Advanced Audio Distribution Profile), which allows you to wirelessly connect your favorite Bluetooth headphones, speakers, or soundbars to enjoy high-quality sound without the need for cables.
We hope you find this information helpful. Thank you for considering Sony!
Regards,
Dominick
