“I purchased a Sony XBR65X850E last August from Best Buy. When watching Netflix, the sound will go silent for a few seconds often. It does not do this on other 4K TV's we have. Are their any known TV hardware issues that might cause this? Thank you”

1-2 of 2 Answers

• You must verify the internet provider and the Netflix subscription if you are with the one with UHD.

  Answered by jvalentin 8 years ago

  • Verified Purchase
  • 

  Helpful (1)Unhelpful (0)

  Report

  Sorry, there was a problem. Please try again later.

• Hi Jim, please email us at socialsupport@am.sony.com for assistance. Regards, -Mark

  Answered by SonyListens 2 years ago

  Helpful (0)Unhelpful (0)

  Report

  Sorry, there was a problem. Please try again later.