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Hi Moe1345, Thank you or choosing and purchasing our X800H 4K HDR LED TV. We are sorry to hear that the TV suddenly turns off . This is usually not the case for our premium TVs nor the experience we want you to have. We'd love to help you troubleshoot your problem by isolating your sources and understanding your connections. In the meantime, please check the following: If your TV turns on or off at regular intervals, such as 30 minutes to an hour, it's likely caused by power saving functions such as Idle TV Standby, On Timer, and Sleep Timer. If the TV turns on or off when an HDMI-connected device is powered on or off, check the Bravia Sync settings. Reference: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-65x800h/articles/00032613 May we also contact you for help and get more information? If, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Sony TV Model Number: Case Number: Additional Information regarding your experience with the X800H We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony! Sincerely, Erin
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