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Hi ALEXAHELP, thank you for choosing and purchasing our Sony LED 4K Ultra HDR Android TV. We're sorry to hear that you have an issue with your SONY unit. Please follow this link for Amazon Alexa setup: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-65x800h/articles/00178939 May we contact you to help? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Sony TV Model Number: Additional Information regarding your experience with the X800H We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony! Sincerely, Earl Thank you, Earl
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