“I can’t turn the TV power fully off and it only goes on standby mode. When I first purchased it, I held the power button until it fully turned off as instructed by the manual. But now for some reason it just restarts it instead of powering off. Help??”

Asked by Ashrek 5 years ago

1-2 of 2 Answers

Try entering the select button on the remote.
Answered by Jeff 5 years ago
Sorry, there was a problem. Please try again later.
Hello, Ashrek! I sincerely regret what happened. As part of normal operation, pressing and holding the power button for about five seconds will restart the TV. You may try following the steps provided on this link to isolate the issue https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-65x900f/articles/00032613. If this does not help, please email us at [email protected] with the following details: Name: BestBuy Username: Model Number: Issue: Telephone Number: Sincerely, Romeo Sony Social Support
Answered by SonyListens 5 years ago
Sorry, there was a problem. Please try again later.