“Does anyone know how to fix an issue when the sound does not come through the surround sound back speakers when using the netflix app? It sounds glitchy. I’m using an ultra high speed hdmi cable through the sony surround system & it works fine on tv”
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Hi Sarah, Thank you for choosing and purchasing our Sony X900H Ultra HD Smart TV. We are also sorry to hear you are experiencing some audio issues when using Netflix. We’d love to help you troubleshoot your problem by isolating your sources and understanding your connections. May we contact you to help? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Sony TV Model Number: Model Number of your Surround System: Additional Information regarding your experience with the X900H We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony! Sincerely, Erin
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