“This week Sony just cancelled plans to update this TV with VRR and ALLM, prompting a lot of angry customers to return this TV. Some angry customers are outside their return window. Any idea if Best Buy will step up and take care of these customers?”
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Hi mauigeist, Thank you so much for reaching out! Last week, a U.S. Sony Support article was updated and incorrectly removed reference to future support for VRR and ALLM for the X900H series. Please note that this was an error, and the plan to support these features is unchanged from the previous communication wherein we state that the X900H will support VRR and ALLM via a future firmware update. The article containing the erroneous information on Sony Support has been updated with the correct information: https://www.sony.com/electronics/support/televisions-projectors/articles/00246472 Our apologies for any confusion this may have caused! Sincerely, Erin
Sorry, there was a problem. Please try again later.Sony support pages around the world (ie. US, CA, UK, IE, FR, DE, AU) have re-listed VRR and ALLM as features that will be supported via future firmware update for the X900H.
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