“Ever since the 120hz OS update my tv has been refusing to turn on requiring it to be unplugged from the wall, wait 60 seconds, and then plugged back in. Anyone else experiencing issues since the update. 3 times.”
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Hi suade907, Thank you for choosing and purchasing our Sony X900H BRAVIA Smart TV. We are sorry to hear the TV refuse to power on after the software update. This is definitely not the experience we'd like you to have. We’d love to help you troubleshoot your problem and turn this into a better experience. In the meantime, please try following the steps on the link below. https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-65x900h/articles/00153674 Should you need further assistance, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Sony TV Model Number: Additional Information regarding your experience with the X900H: We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter. Sincerely, Erin
Sorry, there was a problem. Please try again later.Similar problem here. Sound does not function at all when I turn the TV on. Unplugging is the only way it works. Sony rep said it needs a hard factory reset. Good luck
Sorry, there was a problem. Please try again later.I hope you got a geek squad protection plan. That sounds like a defective TV. I am not having any issues. Also do a hard reset on your TV. Refer to the Sony website to learn how to do a factory reset on your TV to clear up your issue.
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