“We are having issues connecting our new tv to our internet. Does this tv support 5 ghz wifi? We get an error every time that says wrong password. The wrong password was not entered”
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This is the biggest unsolved mystery on the planet. I bought a 55" XBR55X900H and I cannot connect to my 5Ghz network because it will not accept the password that I know is entered correctly. None of the suggested fixes posted on the hundreds of forums I surveyed have a definitive resolution other than to hardwire your TV to your router. For many people that is not feasible. How can you expect anyone to pay $1,000 or more for a TV that cannot connect to the fastest wireless network possible? Sony has to issue a fix for this.
Sorry, there was a problem. Please try again later.I'm guessing you're modem has 2 different passwords ,or there's a setting to switch it to look for 5ghz
Sorry, there was a problem. Please try again later.Hi, thank you for posting your concern. If your referring to the WIFI standard of this tv it is Protocol IEEE 802.11a/b/g/n/ac AC is considered 5ghz networks which this tv is supportive. You may need a network modem or router that supports AC standard to meet that speed. Should you need further assistance, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Sony TV Model Number: Additional Information regarding your experience with the X900H We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony! Sincerely, Erin
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